Re: ALTERNATIVE TECHNOLOGY – Bangalore one – Sucides need not be assisted by NISG
Posted by egovindia on May 29, 2006
The e-seva concept implemented by Government of AP is
meant for underdeveloped states.
It would not suit developed States such as Karnataka,
TN or Kerala.
The e-seva concept completely ignores two vital
aspects viz., back office automation in the respective
government offices and its non replicability in rural
The citizen is forced to go to the e-seva centres to
avail the service whereas he/she can do it from home
using his computer or any other computer.
In the short run it may look like a great thing. But
as it progresses one would realise that it is a step
backward and not forward.
e-seva is mostly for payment of utility bills. This is
not e-governance. These items come under e-commerce.
In Chennai you can pay your utility bills without
movin g out from your home. All you need to do is to
authorise your banker to make the remittances online.
This is a free of cost service. The tax payers' money
with the government agencies is also saved.
The citizen should have a variety of options to make
the utility payments. It should not be restricted to
the e-seva centres. By adopting the e-seva concept in
Bangalore, Karnataka is taking a step backwards as it
treats its citizens illiterate who require the
assistance of the e-seva centres. e-seva concept is
good when the citizen is illiterate and is not in a
position to operate computers on his/her own. I am
sure Bangalore citizens are literate enough to operate
By adopting e-seva concept the Government of Karnataka
is putting a huge seal on true e-gov efforts. Because,
under e-seva concept, back office automation is given
a go by. That means the back office work would
continue to be under the manual method or a non
scientific computerised method.
Ideally speaking, the back office should be automated
using online methodology. Each and every government
official has to switch over to mouse and keyboard from
pen and paper. After succeeding in this effort, the
agencies have to open up their online counters to the
public. This includes internet based payments.
This would result in true transformation in the
e-seva would kill such a transformation initiative.
e-seva can be taken up only where user charges are
there. Can you imagine user charges in rural
development areas and social welfare areas?
That means the so called "e-governance" would never
reach these people in Karnataka. My colleagues would
be happy to announce it as yet another greatest thing
they have done. They may even be awarded with
An e-governance effort without taking into account the
poor section of the society can be called only anti
Well, I have one more observation to make.
Can e-seva reduce the loot that is being committed by
Government officials and others in RTOs/police
stations/PWD/HW offices/ education department/labour
department/industries department/commercial taxes
What about building licences!
You can get a glaring building construction violation
as long as you pay the right money to the Bangalore
Can they make the building construction approval
Can they book the corrupt rats in the Bangalore
corporation through e-seva?
Can they issue driving licences and vehicle permits
through e-seva centres?
Let us first make the licence raj online.
The country is under the peril of being disintegrated
due to corruption in government departments?
And where is the role for NISG here?
Sucides can be done without NISG's assistance too!
— Venkat Kumaraswamy <firstname.lastname@example.org> wrote:
> Hello NISG,
> BANGALORE ONE Project is supported by NISG on the
> basis what is being accomplished in AP and the same
> being attemted as a replication in GOK.
> WHY DO't NISG SUPPORT ANOTHER PROJECT TO DO, 15
> BANGALORE ONE Kiosk on alternate technology to
> showcase what can be done better than what is being
C.Umashankar IAS., (TamilNadu Cadre)
e-governance Expert and Member, India e-gov group.
No.43(Old No.18) Pushpavanam apts., 3rd Main Road,
Gandhi Nagar, Adyar, Chennai 600 020