eGovernance in India

Improving eGovernance in INDIA

Your concerns on implementation of Bangalore-One project – reg./Rajeev Chawla Letter to V. M. Kumaraswamy dated March 19th 2005

Posted by egovindia on May 29, 2006

Subject: Your concerns on implementation of Bangalore-One project – reg.
Date: 3/19/2005 1:28:59 AM Pacific Standard Time
Reply To: 
CC:,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, prlsecy_it&,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, 

Dear Sri Venkat Kumarswamy,

I am in receipt of your mail sent to
Chief Secretary on the above subject.  You have raised certain concerns on implementation of Bangalore-One (B1) project.  Your concern relates to

  1. Selection of B1 vendor without any tender process
  2. Whether B1 is useful to citizens of

I would like to clarify these issues for your benefit and for benefit of all others.

Bangalore-One is being implemented on a PPP (Public Partner Partnership) basis.  The PPP vendor for this project has been selected after following all the provisions of the Karnataka Transparency in Public Procurement Act.  An Empowered Committee has been constituted under the chairmanship of Additional
Chief Secretary, with various Principal Secretaries and epartmental heads as members. Details of the empowered committee can be seen at annexure ‘A’. This Committee oversees the design and implementation of the project and selection of vendors. 

For your information, the Bangalore-One project was tendered nationally by publishing it in various newspapers. A total of 25 Vendors picked up the forms.  Seven vendors submitted their bids. Details of tendering process & bidders can be seen at annexure ‘B’. After technical and commercial round, M/s.CMS Computers was selected as the successful bidder. 

All this process was conducted by a specially constituted Tender Scrutiny Committee. Details of tender scrutiny committee and its meeting held to finalise  B1 vendor can be seen at annexure ‘C’. This Committee consisted of the officials from NISG (National Institute for Smart Government), Government of India, Professors from IISc, the Director, NIC and representatives from Finance Department and Planning Department.

The recommendations of the Tender Scrutiny Committee were then placed before the Empowered Committee for its approval.  The Empowered Committee approved the vendor for B1 on 4th November 2004.

Thus, it can be seen that B1 is being implemented through a proper tendering process following the provisions of the Karnataka Transparency in Public Procurement Act in letter and spirit.

While you and also anybody else have the right to make your own comments about the usefulness of the project or the otherwise, I must inform you that B1 project would, in our view, indeed be useful to the citizens of the
Bangalore.  For your information, out of 6.5 million population of
Bangalore, not even 5% of the citizens own computers.  Even those who own, like to make payment physically by visiting centres and not electronically, sitting on their computers.  To give just an example, in
Hyderabad, the total percentage of transactions by the citizens using their computer on the internet is only 0.66% – 0.9(max) of the total transactions.

The B1 project would soon be rolled out to various towns and cities to let the citizens in the semi urban areas enjoy the fruits of the Information Technology in Government. We are aware of our responsibilities towards the rural areas. 

The Bhoomi project is the most successfully implemented project in the country.  However, I would certainly be happy to see any study which may bring shortcomings of Bhoomi.  We would certainly like to improve Bhoomi project if these deficiencies are pointed out in the study.

We would like you to know that the State Government has taken up programme under which all the G2C and B2C services to the citizens in rural areas would be provided through the telecentres in rural areas set up by private entrepreneurs.  Under this programme, a pilot is already under implementation in Mandya for the last one year.  We have decided to roll it out to the remaining part of the state on a PPP basis.  I am sure that the project would be up and running all across the State in about one year’s period.  This programme would exactly be in the way the Bangalore-One is in urban areas.  In our view, Bangalore-0ne project on one side and the proposed rural project on the other side, would cover all the citizens of the


I would also like to inform you and others that, we in State Government are taking steps for back office automation.  In fact, under the Bangalore-One project, all the departments which have been covered are such departments where back offices have already been automated.  Even under the rural project, only such departments are being taken up where the back offices have been automated.

As far as the user charges in rural areas are concerned, Bhoomi has shown that the farmers willingly pay user charges to the Government which in turn made Bhoomi project self-sufficient.  Citizens are also happy as no speed money needs to be paid and the services are highly efficient. You would appreciate that any egovernance projects need to be self sufficient for it to sustain for a long time.

As far as the corruption committed by various authorities is concerned, we are taking up business process reengineering and citizen charters to ensure that the corruption is controlled and eliminated.  For your information under the Bhoomi programme, some very innovative ideas like First-in-First-out (FIFO) policy has been adopted which ensures that the services are delivered seniority wise thus cutting into the discretion leading to corruption.

You would also appreciate that e-Governance projects can control corruption to only an extent.  It is the concerned officials who need to be more vigilant while working on the computers system and being vigilant otherwise to ensure that the corrective action is taken against corrupt officials.  However, I would welcome any ideas from you which may help us in controlling the corruption in various public offices irrespective of whether they are implementing e-Governance projects or not.

With this information, I hope you would be clear about the transparent process through which the vendors for B1 have been chosen for the utility of B1 project in its full form to citizens of Karnataka living in urban and rural areas.

Best wishes,


Secretary (e-Governance)


Government of Karnataka


Content of the mail sent by Mr.Venkat Kumarswamy to
Chief Secretary to Government of Karnataka and others:

Dear Hon CM and Secretaries and others in GoK,

Why this is happenning in GoK ? Just blindly selecting and copying a project from AP which has been slammed by CAG. Why people have not taken into account of the following email letter from an IAS officer who is writing that BANGALORE ONE project is wrong for GoK.

BANGALORE ONE project ahs been alloted without any TENDER PROCESS. There is TRANSPARENCY and ACCOUNTABILITY in e-Gov of GoK. Projects are handed out to people who have direct connection with e-Gov Secretary and NISG. This has been brought to all of your notice before. Emails are the proof in the future. These emails are copied to several individuals.

e-Gov secreatry in GoK and some other Secretaries are blocking their emails. This is against the LAWS of INDIA. They will be held responsible if they do not answers to Emails of CITIZENS of KARNATAKA STATE. These emails are going to general public also for their knowledge of things happenning in GoK.

There is a report which is coming out shortly about the BHOOMI projects problems done by a research company which was retained by a large IT company to look into BHOOMI project. When this comesout the real things will come out of the closet of  BHOOMI Project and how it has deceived TAXPAYERS of GoK and how Politicians and Ministers are misguided by e-Gov Secretary of GoK.

Read the following email from an IAS officer again. Here is the copy of that email.

Forwarded Message:


Re: ALTERNATIVE TECHNOLOGY – Bangalore one – Sucides need not be assisted by NISG 


1/27/2005 7:06:28 AM Pacific Standard Time




Sent from the Internet (Details)


Dear Mr.Kumaraswamy,

The e-seva concept implemented by Government of AP is
meant for underdeveloped states.
It would  not suit developed States such as Karnataka,
TN or Kerala.

The e-seva concept completely ignores two vital
aspects viz., back office automation in the respective
government offices and its non replicability in rural

The citizen is forced to go to the e-seva centres to
avail the service whereas he/she can do it from home
using his computer or any other computer.
In the short run it may look like a great thing. But
as it progresses one would realise that it is a step
backward and not forward.

e-seva is mostly for payment of utility bills. This is
not e-governance. These items come under e-commerce.

In Chennai you can pay your utility bills without
movin g out from your home. All you need to do is to
authorise your banker to make the remittances online.
This is a free of cost service. The tax payers'  money
with the government agencies is also saved.

The citizen should have a variety of options to make
the utility payments. It should not be restricted to
the e-seva centres. By adopting the e-seva concept in
Bangalore, Karnataka is taking a step backwards as it
treats its citizens illiterate who require the
assistance of the e-seva centres. e-seva concept is
good when the citizen is illiterate and is not in a
position to operate computers on his/her own. I am
sure Bangalore citizens are literate enough to operate

By adopting e-seva concept the Government of Karnataka
is putting a huge seal on true e-gov efforts. Because,
under e-seva concept, back office automation is given
a go by. That means the back office work would
continue to be under the manual method or a non
scientific computerised method.

Ideally speaking, the back office should be automated
using online methodology. Each and every government
official has to switch over to mouse and keyboard from
pen and paper. After succeeding in this effort, the
agencies have to open up their online counters to the
public. This includes internet based payments.
This would result in true transformation in the

e-seva would kill such a transformation initiative.

e-seva can be taken up only where user charges are
there. Can you imagine user charges in rural
development areas and social welfare areas?

That means the so called "e-governance" would never
reach these people in Karnataka. My colleagues would
be happy to announce it as yet another greatest thing
they have done. They may even be awarded with
international citation!

An e-governance effort without taking into account the
poor section of the society can be called only anti

Well, I have one more observation to make.
Can e-seva reduce the loot that is being committed by
Government officials and others in RTOs/police
stations/PWD/HW offices/ education department/labour
department/industries department/commercial taxes
What about building licences!
You can get a glaring building construction violation
as long as you pay the right money to the Bangalore
Can they make the building construction approval
Can they book the corrupt rats in the Bangalore
corporation through e-seva?
Can they issue driving licences and vehicle permits
through e-seva centres?

Let us first make the licence raj online.
The country is under the peril of being disintegrated
due to corruption in government departments?

And where is the role for NISG here?
Sucides can be done without NISG's assistance too!



— Venkat Kumaraswamy <> wrote:

> Hello NISG,

> BANGALORE ONE Project is supported by NISG on the
> basis what is being accomplished in AP and the same
> being attemted as a replication in GOK.

> BANGALORE ONE Kiosk on alternate technology to
> showcase  what can be done better than what is being

C.Umashankar IAS., (TamilNadu Cadre)
e-governance Expert and Member, India e-gov group.

No.43(Old No.18) Pushpavanam apts., 3rd Main Road,
Gandhi Nagar, Adyar, Chennai  600 020
Cell: 91-94443-82827
Res: 91-44-52054443



V. M.kumaraswamy


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